FAQ's
Where are you located?
We are located in a beautiful parklike setting in the Office Courts of Ramsey.
19 Spear Road, Suite 303.
Who do you treat?
We treat teens 16 and older, young adults and adults. Individuals, couples and families.
What do you treat?
We are licensed therapists who treat a wide range of mental health issues as well as addictions. See our Services page for what we treat.
How long are your sessions?
Sessions are scheduled for an equally agreed upon day/time, typically weekly, and run for a 45-50 minute time period. The initial Intake/Assessment session runs around 60 minutes.
Does Wellness Solutions Counselling Services take my insurance?
We participate as an Out-of- Network provider only with insurance companies. Most of our clients utilize Out of Network Benefits (OON) or self pay. Upon receipt of payment we provide a receipt with the appropriate billing information for you to submit to your insurance company for reimbursement. We suggest you contact the behavioral health services for your insurance. The phone number is located on the back of your insurance card. Ask them if you have Out-of-Network benefits and what your patient responsibility will be for services we provide. OON benefits often reimburse at a rate of 70-80% of your session fee.
What forms of payment do you accept?
We accept checks, credit cards, and Health Savings Account (HSA) credit cards as payment for services.
Do you offer a sliding scale for payment?
Yes. We offer a sliding scale for payment based on client need. We will ask you to fill out an application and provide us with income verification.
What should I expect for my first appointment?
The first time we meet will consist of us getting to know each other, introducing you to the therapeutic process and helping you feel comfortable. We will explain how therapy works and answer any questions you may have. We use a full bio-psycho-social assessment for our Intakes. That means we will ask you questions about what is bringing you into therapy, problems you may be facing, how long you have experienced any symptoms, what you would like to focus on in therapy.
Are you offering in person or Zoom Sessions?
The safety of our clients is very important to us. We are following CDC guidelines and recommendations for best practices to keep our clients and clinicians safe during the COVID19 pandemic. Currently we are offering teletherapy through the use of secure video (no additional cost to you) and are meeting outside for walks or hikes on an individual as needed basis, weather permitting. As we re-enter the office you can be assured we will take all necessary measures to keep us all as safe as possible.
How do I schedule an appointment?
We are ready to see you! Give us a call at 551-427-6540 to schedule your appointment. When you call we will ask you some basic questions and and together determine a date/time that works for your first session.